How This FAQ Works for You
This page covers the questions that come up most often — from topping up your wallet to checking your withdrawal status. We've organised it around the steps you actually take: funding your account via bKash, Nagad, or Rocket; verifying your identity; and reaching our support team when something isn't clear. Each answer reflects how the platform actually works. For deposits, you open
your mobile wallet app, send to the account number shown on the deposit screen, and confirm with your PIN — the amount reflects in your lobby balance once the transfer clears. Withdrawals follow a verification step where we confirm the wallet number matches your registered account before releasing funds. Players in Dhaka and elsewhere across Bangladesh can access the full lobby and
wallet features where local law and eligible regions permit. If your question isn't covered here, our support team is reachable via live chat directly from the lobby.
- bKash
- Nagad
- Rocket